• At Social Spark, we are committed to offering you an engaging and flexible membership experience. Here’s how our membership and cancellation processes work:

    Membership Dues and Access:

    • Our memberships operate on a recurring dues model, providing you access to exclusive socials and perks.
    • When you pay your membership dues, you’re paying for the upcoming month. For example, a payment made at any time during March will grant you access to all the special socials and perks we have lined up for you starting April 1st. If you sign up between the 1st and 5th of the month, however, you can still be included in that month's membership. So if you sign up on April 4th, for example, you will still get invites for April, and your May 4th payment will be for the month of May.

    Cancellation Policy:

    • Should you decide to cancel your membership, you have the flexibility to do so through several channels: (1) through the confirmation email you received upon signing up, or by (3) sending us an email.
    • If you cancel your membership after paying for the upcoming month (e.g., you pay on March 16th and cancel on March 17th), you will still receive access to the month you have paid for (April in this example).
    • Important: Cancellation requests made after a payment has been processed for the upcoming month (e.g., on March 17th for April) will not be eligible for a refund for that month. Once your membership fee for a given month has been processed, it secures your access for that period, and we prepare our offerings based on confirmed memberships.

    Refunds:

    • Please note, we cannot issue refunds for a month’s membership based on personal scheduling conflicts. We encourage you to take full advantage of your membership throughout the month.

    Membership Pause:

    • We understand that circumstances change. If you need to pause your membership, you can do so by informing us before the 1st of the upcoming month. This allows you to retain your membership status without incurring fees for the period you’re away.

    For any further questions or assistance, please don’t hesitate to reach out to us. We’re here to ensure your experience making new friends is as rewarding as possible.